Privacy policy

Last updated: July 31, 2025

This Privacy Policy describes how BLOXSTORE.GG (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bloxstore.gg (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any data we receive from third-party sources will be handled in line with this Privacy Policy. For additional details, please refer to the section below titled ‘Third-Party Websites and Links.

How We Use Your Personal Information

Providing Our Services: We use your personal information to deliver the services you request and fulfill our contractual obligations, including processing payments, completing orders, sending account-related notifications, and managing your account. This may also involve arranging shipments, handling returns or exchanges, and enabling you to submit reviews or feedback.

Marketing and Promotions: Your personal information may be used for marketing purposes, such as sending promotional emails, SMS messages, or mailings, and showing you relevant advertisements for our products or services. This helps us personalize your experience on our Site and tailor advertising across our platforms and third-party sites.

Fraud Prevention and Security: We process your personal data to detect and prevent fraudulent or illegal activities, as well as to maintain the security of our services. If you have an account, it is your responsibility to keep your login details secure. Please avoid sharing your username or password with anyone. If you suspect your account has been compromised, contact us immediately.

Customer Support and Communication: We use your information to provide assistance, respond to inquiries, and enhance the quality of our services. This is necessary to ensure effective communication, improve your experience, and maintain a positive relationship with you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Retention

Along with keeping personal information related to your orders, we may retain other personal data collected as outlined in this Privacy Policy for as long as necessary to fulfill the purposes described here or as required by law. Your personal information will be deleted when it is no longer needed for these purposes or when you request deletion, except in cases where we must retain it to meet legal or regulatory requirements, address disputes, or enforce our terms and policies.

GDPR

If you reside in the EEA, you have the right to request access to the personal information we hold about you, transfer it to another service, and ask that your details be corrected, updated, or deleted. To exercise any of these rights, please reach out to us using the contact information provided below. Your personal data will initially be processed in Ireland and may then be transferred outside the European Economic Area for storage and additional processing, including to Canada and the United States. For details on how these data transfers comply with GDPR, please refer to Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

By using our services, you consent to the transfer of your data outside your country.

CCPA

If you are a resident of California, you have the right to access the personal information we hold about you (known as the ‘Right to Know’), to request that it be corrected, updated, or deleted, and to request a copy for portability to another service. To exercise these rights, please contact us using the information provided below. If you would like to appoint an authorized agent to submit a request on your behalf, please contact us at support@bloxstore.gg

Cookies

When you visit our website, small data files called cookies are placed on your device. These files help us recognize your device and improve your experience on the site. Cookies allow us to remember your settings and preferences—such as login details and region selection—so you don’t have to enter them every time you return. They also help us understand how visitors interact with our site, such as whether it’s your first visit or if you are a returning user.

We use various types of cookies, including those that ensure the site functions properly, measure performance, support advertising, and enable social media features. This helps us optimize our services and provide a better browsing experience.

The duration a cookie remains on your device depends on its type. Session cookies are temporary and are removed when you close your browser, while persistent cookies stay until they expire or are deleted manually. Most persistent cookies we use remain active for 30 minutes to two years.

You have control over cookies through your browser settings. While most browsers accept cookies by default, you can choose to block or delete them. Please note that disabling cookies may affect how the website functions and limit some features. For more information on managing cookies, you can visit www.allaboutcookies.org.

Blocking cookies may not completely stop information from being shared with trusted partners, such as advertising networks. To learn more or opt out of certain data uses, please review the section on “Behavioral Advertising” in this Privacy Policy.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@bloxstore.gg